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Frequently Asked Questions

Quick answers to common questions

We typically respond to email inquiries within 4 hours during business days. Live chat provides immediate assistance during business hours (Mon-Fri, 9AM-6PM EST). Enterprise customers receive priority support with faster response times.

Yes! Professional and Enterprise customers receive comprehensive API support, including integration assistance, code examples, and troubleshooting help. We also provide detailed documentation and SDKs for popular programming languages.

Absolutely! We offer personalized demos and consultations for potential customers. Contact our sales team to schedule a session that fits your needs and timezone. We'll show you how Reddit Tool Tracker can solve your specific use cases.

To help us assist you quickly, please include: your account email, a detailed description of the issue, steps to reproduce the problem, any error messages, and screenshots if applicable. The more information you provide, the faster we can resolve your issue.

Yes! We offer comprehensive onboarding for new customers, including guided setup, best practices training, and ongoing support. Enterprise customers receive dedicated onboarding sessions and account management to ensure successful implementation.

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